Freight Forwarder
Position: Freight Forwarder
Role high level overview:
The role of Freight Forwarder organises and coordinates the shipment of goods, managing customs clearance, transport and insurance paperwork.
- Manage terms with carriers, book cargo space, and ensure timely payments.
- Track and communicate real-time shipment status to clients, resolving issues promptly.
- Coordinate all modes of transport, ensuring compliance with transport regulations and maintaining Good Distribution Practices (GDP).
General Responsibilities:
- Organising the shipment of goods
- Negotiating terms with carriers, booking cargo space, and making payments
- Managing customs clearance procedures, transport documents, and insurance paperwork
- Tracking and communicating shipment status with clients in real-time
- Monitor consignments that could potentially be late and take appropriate action
- Resolving issues including discrepancies and delayed arrivals, customs release
- Project planning and execution
- Coordination of all modes of transport
- Customer service and upselling
- Communicate professionally, effectively and assertively with drivers and harness good working relations
- Communicate professionally and effectively within the office environment and support other team member
- Work effectively and supportively with Sales/Marketing and Accounts with regards to pricing and invoicing
- Growing the business when opportunities arise
- Maintain systems, processes and develop where appropriate
- Maintain and adhere to QEHS system and processes
- Ensure Good Distribution Practices (GDP) are maintained at all times during the course of your work
- Ensure / coordinate / prepare all relevant documentation required for consignments (POD, Customs, VAT, Excise duty refunds etc)
- Attend Operations team meetings and participate in team decisions
- Liaise with customers, suppliers and others as appropriate
- Liaise with Fleet manager to ensure continuous compliance to all transport regulations, including Tachographs, driver’s hours, vehicle condition
- Check truck/driver locations regularly to ensure they are located as planned
- Initiate appropriate corrective action when sub-standard performance or issues arise
- Deliver all agreed KPI’s.
- Undertake other duties from time to time as appropriate
- Knowledge, skills and experience required:
- Good organizing skills and detail orientation
- Strong customer service skills via email and phone
- Able to make outbound calls to customers
- An appropriate tertiary education certificate / diploma is preferred
- Computer literate, knowledge of computerised and manual planning systems
- Good geographical knowledge of Ireland and European countries
- Excellent communication and planning skills
- Knowledge of statutory transport regulations/legislation
Person Specification:
- Experience in transportation / logistics is essential – minimum 3 years’ experience
- Can work on site or remotely
- Organised, focused and disciplined in achieving targets and implementing ideas
- Analytical and structured
- Ability to meet multiple deadlines
- Lead by example and willing to support team in a ‘hands on’ manner
- Self-motivated, enthusiastic and driven
- Ability to work effectively under pressure
- Pays attention to detail
- Ability to give direction to others and motivate high performance
- Team oriented
- Practical approach to problem solving
- Strong interpersonal, oral and written communication skills
- Comfortable working in a dynamic and quick changing environment
- Full clean driving licence
Key Performance Measures
- Meet sales/revenue targets
- Consistently achieve delivery service level performance
Salary: €40,000 – €50,000