Freight Forwarder

  • Permanent
  • Anywhere

Position: Freight Forwarder

Role high level overview:

The role of Freight Forwarder organises and coordinates the shipment of goods, managing customs clearance, transport and insurance paperwork.

  • Manage terms with carriers, book cargo space, and ensure timely payments.
  • Track and communicate real-time shipment status to clients, resolving issues promptly.
  • Coordinate all modes of transport, ensuring compliance with transport regulations and maintaining Good Distribution Practices (GDP).

General Responsibilities:

  • Organising the shipment of goods
  • Negotiating terms with carriers, booking cargo space, and making payments
  • Managing customs clearance procedures, transport documents, and insurance paperwork
  • Tracking and communicating shipment status with clients in real-time
  • Monitor consignments that could potentially be late and take appropriate action
  • Resolving issues including discrepancies and delayed arrivals, customs release
  • Project planning and execution
  • Coordination of all modes of transport
  • Customer service and upselling
  • Communicate professionally, effectively and assertively with drivers and harness good working relations
  • Communicate professionally and effectively within the office environment and support other team member
  • Work effectively and supportively with Sales/Marketing and Accounts with regards to pricing and invoicing
  • Growing the business when opportunities arise
  • Maintain systems, processes and develop where appropriate
  • Maintain and adhere to QEHS system and processes
  • Ensure Good Distribution Practices (GDP) are maintained at all times during the course of your work
  • Ensure / coordinate / prepare all relevant documentation required for consignments (POD, Customs, VAT, Excise duty refunds etc)
  • Attend Operations team meetings and participate in team decisions
  • Liaise with customers, suppliers and others as appropriate
  • Liaise with Fleet manager to ensure continuous compliance to all transport regulations, including Tachographs, driver’s hours, vehicle condition
  • Check truck/driver locations regularly to ensure they are located as planned
  • Initiate appropriate corrective action when sub-standard performance or issues arise
  • Deliver all agreed KPI’s.
  • Undertake other duties from time to time as appropriate
  • Knowledge, skills and experience required:
  • Good organizing skills and detail orientation
  • Strong customer service skills via email and phone
  • Able to make outbound calls to customers
  • An appropriate tertiary education certificate / diploma is preferred
  • Computer literate, knowledge of computerised and manual planning systems
  • Good geographical knowledge of Ireland and European countries
  • Excellent communication and planning skills
  • Knowledge of statutory transport regulations/legislation

Person Specification:

  • Experience in transportation / logistics is essential – minimum 3 years’ experience
  • Can work on site or remotely
  • Organised, focused and disciplined in achieving targets and implementing ideas
  • Analytical and structured
  • Ability to meet multiple deadlines
  • Lead by example and willing to support team in a ‘hands on’ manner
  • Self-motivated, enthusiastic and driven
  • Ability to work effectively under pressure
  • Pays attention to detail
  • Ability to give direction to others and motivate high performance
  • Team oriented
  • Practical approach to problem solving
  • Strong interpersonal, oral and written communication skills
  • Comfortable working in a dynamic and quick changing environment
  • Full clean driving licence

Key Performance Measures

  • Meet sales/revenue targets
  • Consistently achieve delivery service level performance

Salary: €40,000 – €50,000

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