Trading Operations Executive

  • Permanent
  • Dublin

Trading Operations Executive


Key Responsibilities for Trading Operations Executive

•  Monitor the sportsbook site throughout the day and make sure the product is working perfectly.
•  Manage incidents across sports platform. Liaise with IT to make sure incidents are categorised correctly and resolved in a timely manner. Keep list of all open/resolved IT issues.
•  Operational/Content optimisation by region/country.
•  Offering of events – Have all possible sporting events on site and set up correctly. Making sure that all events/markets meet local regulations.
•  Work with the product team to make sure all product on the site is working perfectly after release.
•  Manage the homepage carousel. Request and add new icons when needed. Manage the order to promote specific sports/Events.
•  Market Groupings – Manage all markets to make sure they show in their correct group. Make sure new markets show under correct market tab.
•  Feature the top events on site by region so customers have easy access to the best events.
•  Create and manage manual markets on site when requested by trading.
•  Bet Settlement – Settle any bets that are outstanding. Resettle incorrectly settled bets.
•  Be a point of contact for customer support. Answer all escalated sports queries in a timely and professional manner.
•  Manage feeds for horse racing content. Silks, form, etc.
•  Manage bet and watch (streaming) on a day to day basis.
•  Liaise and mange relationships with multiple third party suppliers.
•  Marketing Fulfillment – Identify and credit customers based on campaigns run by marketing team. This is done with extreme accuracy.
•  Create Terms and conditions for offers if requested. Making sure to be completely compliant in every region/country.
•  Flexible working hours. Weekends and evenings.

Essential requirements Trading Operations Executive

•  A love/obsession for all things sport.
•  Excellent written and verbal communication skills.
•  Work on own initiative.
•  Good mathematics.
•  Excellent attention to detail (best in class).
•  Strong relationship and interpersonal skills.
•  Ability to work well within a team.
•  Experience in an sportsbook/e-gaming business is a major advantage.

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