TLAC Medical Associate

Regulatory Associate
October 6, 2021
Senior Trader
October 12, 2021

TLAC Medical Associate

  • Permanent
  • Cork
  • Posted 2 weeks ago

Purcelloleary Recruitment

Pharmaceutical

TLAC Medical Associate

Purcelloleary Recruitment are looking to recruit a TLAC Medical Associate for a pharmaceutical company in Co. Cork. This is a REMOTE position for the foreseeable future; however, the successful candidate must be able to be onsite in Cork when the travel restrictions lift

Current TLAC Hours of operations are 2PM-12AM Cork time. Candidates should be willing to work shifts that span these times.

Job responsibilities:

  • Develops, maintains and demonstrates product and process (policies and procedures) expertise to respond to inquiries, with a focus on HCP and sales representative interactions
  • Handles customer interactions including calls and alternate channels (e.g. emails, chats, etc.) Analyzes customers’ questions to formulate an accurate and complete response using approved resources in a timely manner
  • Researches and uses information from approved sources to accommodate customers’ requests
  • Demonstrates problem solving and decision making skills when addressing customer interactions
  • Effectively documents customer interactions (e.g. inquiries, adverse events and product complaints) in accordance with good documentation practices in the appropriate systems/databases
  • Identifies unmet customer needs and communicates to the business opportunities to drive answers and positive customer experiences

 

Job requirements:

  •  Bachelor´s Degree or National Framework of Qualifications Level 7 as a medical qualified person with professional certification, examples include nurse, pharmacist, dentist, coroner, physician assistant, occupational therapist
  • Fluency in English verbal and written forms

 

Desirable:

  • Knowledge of pharmaceutical / healthcare business
  • Experience in a customer contact centre or service team environment
  • Knowledge of pharmaceutical / healthcare business
  • Experience communicating detailed medical information to a variety of customer types
  • Learning agility

 

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