TLAC Medical Associate

TLAC Medical Associate

Purcelloleary Recruitment are looking to recruit a TLAC Medical Associate for a pharmaceutical company in Co. Cork. This is a Hybrid position for the foreseeable future; however, the successful candidate must be able to be onsite in Cork

Job responsibilities:

• Develops, maintains and demonstrates product and process (policies and procedures) expertise to respond to inquiries, with a focus on HCP and sales representative interactions
• Handles customer interactions including calls and alternate channels (e.g. emails, chats, etc.) Analyzes customers’ questions to formulate an accurate and complete response using approved resources in a timely manner
• Researches and uses information from approved sources to accommodate customers’ requests
• Demonstrates problem solving and decision making skills when addressing customer interactions

• Effectively documents customer interactions (e.g. inquiries, adverse events and product complaints) in accordance with good documentation practices in the appropriate systems/databases
• Identifies unmet customer needs and communicates to the business opportunities to drive answers and positive customer experiences

Job requirements:

•  Bachelor´s Degree or National Framework of Qualifications Level 7 as a medical qualified person with professional certification, examples include nurse, pharmacist, dentist, coroner, physician assistant, occupational therapist
• Fluency in English verbal and written forms

Desirable:

• Knowledge of pharmaceutical / healthcare business
• Experience in a customer contact centre or service team environment
• Knowledge of pharmaceutical / healthcare business
• Experience communicating detailed medical information to a variety of customer types
• Learning agility