TLAC Medical Associate

  • Permanent
  • Cork

Purcelloleary Recruitment


TLAC Medical Associate

Purcelloleary Recruitment are looking to recruit a TLAC Medical Associate for a pharmaceutical company in Co. Cork. This is a Hybrid position for the foreseeable future; however, the successful candidate must be able to be onsite in Cork

Job responsibilities:

  • Develops, maintains and demonstrates product and process (policies and procedures) expertise to respond to inquiries, with a focus on HCP and sales representative interactions
  • Handles customer interactions including calls and alternate channels (e.g. emails, chats, etc.) Analyzes customers’ questions to formulate an accurate and complete response using approved resources in a timely manner
  • Researches and uses information from approved sources to accommodate customers’ requests
  • Demonstrates problem solving and decision making skills when addressing customer interactions
  • Effectively documents customer interactions (e.g. inquiries, adverse events and product complaints) in accordance with good documentation practices in the appropriate systems/databases
  • Identifies unmet customer needs and communicates to the business opportunities to drive answers and positive customer experiences


Job requirements:

  •  Bachelor´s Degree or National Framework of Qualifications Level 7 as a medical qualified person with professional certification, examples include nurse, pharmacist, dentist, coroner, physician assistant, occupational therapist
  • Fluency in English verbal and written forms



  • Knowledge of pharmaceutical / healthcare business
  • Experience in a customer contact centre or service team environment
  • Knowledge of pharmaceutical / healthcare business
  • Experience communicating detailed medical information to a variety of customer types
  • Learning agility


Upload your CV/resume or any other relevant file. Max. file size: 16 MB.