HR Admin, French or German, Cork

Talent Acquisition Specialist
February 10, 2020
Payroll Executive
March 18, 2020

HR Admin, French or German, Cork

  • Permanent
  • Cork
  • Posted 1 year ago

As the HR Client Interaction Associate, you will be the first point of contact for most HR enquiries from employees, managers and HR across a wide variety of HR processes and transactions.

Your key responsibilities will include:

  • Taking, assessing and resolving first line calls, chats, and emails on the helpdesk.
  • Logging all interactions on the call management system or case management tool, referring or closing calls as appropriate and resolving enquiries within agreed time frame.
  • Explain and applying HR policy and procedures to advise managers, employees and HR through their query.
  • Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
  • Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
  • Manage escalations, direct or liaise inquiries where necessary to Center of Expertise, Shared Service Center Management and external parties e.g. benefit provider etc.
  • Maintain electronic employee personnel files.
  • Provide ongoing feedback and share learning
    • to content governance team to maintain strong tier 0 content
    • to other team members and Training Analyst on either new specialist topic or require learning.
  • May require work in shifts to provide coverage to other team members in accomplishing team objectives

Basic Qualifications :

  • 2-3 years experience in a call centre supporting operations preferably in HR
  • Bachelor’s Degree or equivalent work experience
  • Bilingual/multilingual
    • For KL, Mandarin and Japanese

For Cork, French or  Germany,

Additional Skills/Preferences :

  • Strong oral communication, listening and customer service skills
  • Bilingual/Multilingual
  • Knowledge of using call logging/ case management tools preferred
  • Prior experience of Workday & specialized knowledge in HR is preferred

Quality driven and solution oriented

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