Customer service with Italian, Romanian & English

AR Analyst German or Dutch
January 13, 2021
Clinical Trial Start Up Associate (Israel)
January 13, 2021

Customer service with Italian, Romanian & English

  • Permanent
  • Cork
  • Posted 7 days ago

The primary role of the CMS Associate is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCP’s and internal business partners
  • Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner.  This includes the pre-contracting data management for the Healthcare Professional.
  • Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCP’s
  • Ensure compliance with data capture requirements to support the TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
  • Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

Personal Attributes

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team members

Systems

  • Experience in Sales Force, SAP P2P module, MS Office
  • Experience with Contracting systems an advantage

Qualifications

  • 2-3 years’ customer facing experience with excellent communications & compliance skills.  Legal/Contracting/Travel & Meetings support experience an advantage
  • Associates Degree (or equivalent work experience)
  • Native Italian with Fluency in Romanian & English language
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