Customer Meeting Service/ GT Capabilities Analyst – Cork

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Customer Meeting Service/ GT Capabilities Analyst – Cork

  • Contract
  • Cork
  • Posted 7 months ago

Purcelloleary Recruitment


Customer Meeting Service/ GT Capabilities Analyst

Purcelloleary are recruiting for a Customer Meeting Service / GT Capabilities Analyst for a pharmaceutical company in Co. Cork.

Job responsibilities:

  • Design, validate & deliver business processes, through multiple media – including process mapping, Swimlane creation, PowerPoint summary and formal documentation
  • Create, deliver and support end user training on new functionality or frequently asked questions, including updates to reference documents, job aids and SOPs
  • Support with system development, bug fixes and technical enhancements, through creation of user stories, end user testing and engagement with key stakeholders across the SME and IT groups
  • Oversight & execution of Content Management changes to Customer Facing web portal as required by the business to support local legal requirements, customer experience improvements, privacy requirements.
  • Have an in depth understanding of the system & end to end CMS business process (Cork, Local, Global & MPC) to support complex ticket resolution, working closely with the business and IT in order to communicate and assess incidents which may impact end user efficiency or Cx.
  • Manage changes to Dashboards requested or required by Ops Teams, ensuring that they are optimised for operational efficiency and based on best practice.
  • Governance of CMS templates to oversee the publication of templates to Production in addition to supporting the operational teams with complex drawlooping requirements.


Job requirements:

  • Bachelor’s Degree
  • 2+ years’ relevant experience in project management and/or Web content management would be an advantage
  • IT, Project Management or Training qualification would be an advantage
  • Another European language is a plus.


If you would like to discuss this position, please reach out to Louise Whitty on 083 4296073 or email

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