Customer Meeting Italian – Senior Analyst

Trainee Accountant, Dublin
January 3, 2019
Financial Analyst
January 5, 2019

Customer Meeting Italian – Senior Analyst

  • Permanent
  • Cork
  • Posted 2 years ago
Purcelloleary are working with a Global organisation to recruit for the position  Customer Meeting Services owners throughout Europe, Russia, Ukraine & Turkey with meeting planning & oversight, contract & payment execution and transfer of value (TOV) data collection to enable compliance with the EFPIA Disclosure Code.

  • Support the CMS Manager by assuming front line operational & technical escalations or queries from the team & affiliates
  • Be a natural “go-to” person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries within the Hub – this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
  • Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
  • Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the GBS & affiliate CMS teams
  • Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global/regional CMS projects as required representing the GBS perspective & support the implementation of same within the GBS as required
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
Qualifications
  • Fluency in any European Language an advantage. Fluency in English is required.
  • +5 years’ experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment is required
  • Bachelor’s Degree (or equivalent work experience) is required.
  • Project Management certification (or equivalent work experience) is an advantage

 

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