HR Operations German

Training Lead ( Risk and Compliance )
October 1, 2020
ACCA Accountant (Italian speaker)
October 12, 2020

HR Operations German

  • Permanent
  • Cork
  • Posted 1 year ago

Purcelloleary have been assigned to recruit for the following role of Accounts Receivable Associate

Languages:  German

  •  As the HR Client Interaction Associate, you will be the first point of contact for most HR enquiries from employees, managers and HR across a wide variety of HR processes and transactions.

    Responsibilities:

    • Taking, assessing and resolving first line calls, chats, and emails on the helpdesk.

    • Logging all interactions on the call management system or case management tool, referring or closing calls as appropriate and resolving enquiries within agreed time frame.

    • Explain and applying HR policy and procedures to advise managers, employees and HR through their query.

    • Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.

    • Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.

    • Manage escalations, direct or liaise inquiries where necessary to Center of Expertise, Shared Service Center Management and external parties e.g. benefit provider etc.

    • Maintain electronic employee personnel files.

    • Provide ongoing feedback and share learning to content governance team to maintain strong tier 0 content to other team members and Training Analyst on either new specialist topic or require learning.

    Requirements:

    • Fluent in German and English is essential.

    • 2-3 years’ experience in a contact centre supporting operations, preferably in German

    • Bachelor’s Degree in HR or similar qualification.

    • Strong oral communication, listening and customer service skills.

    • Bilingual/Multilingual Knowledge of using call logging/ case management tools

    • Prior experience of Workday & specialized knowledge in HR is preferred but not essential

    • Quality driven and solution oriented

 

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